Roles
- For website enquiries, the business acts as the controller of the contact data it receives.
- For customer messaging data handled on behalf of a client, the client is generally the controller and the business acts as a processor or service provider.
- The exact role may depend on contract terms and applicable law.
Processing purposes
- Sending requested notifications, campaigns, reminders, and support messages.
- Generating analytics, dashboards, and audit trails for business users.
- Maintaining logs for security, troubleshooting, compliance, and abuse prevention.
Sub-processors
- The service may use cloud hosting, messaging APIs, analytics tools, and support tools from trusted providers.
- Providers should be selected with reasonable diligence and used only for the purpose needed to run the platform.
- Material sub-processor changes should be documented in contract or policy updates.
Data subject rights
- Where required, individuals may request access, correction, deletion, or restriction of processing.
- Requests should be routed to the business contact listed on the site or to the client that collected the data.
- We may need to verify identity before completing a request.
Privacy and grievance contact
Labhaya AI Team
Email: labhaya.ai@gmail.com
Phone: 9448719280
Use this contact for privacy requests, corrections, deletions, grievances, and policy questions.