Subscriptions
- Plans may renew monthly or on the billing cycle described in the proposal or invoice.
- If cancellation is requested before the next cycle, access remains available until the end of the paid term unless otherwise agreed.
- Unused time in a partially used subscription period is generally non-refundable unless required by law or explicitly promised in writing.
Onboarding and setup
- Setup, configuration, migration, and implementation fees may be non-refundable once work has started.
- If a project is paused by the customer, work completed up to that point remains billable.
- Any special refund promise must be stated in a written quote or contract.
Exceptional cases
- Duplicate payments, billing errors, or mistaken charges will be reviewed and corrected where valid.
- If a payment gateway or bank reverses a payment, access may be adjusted accordingly.
- Refunds, when approved, are typically issued through the original payment method or another mutually agreed method.
How to request a review
- Email support with the invoice number, payment reference, and reason for the request.
- Include supporting documents where available.
- We aim to respond within a reasonable time and keep a written record of the decision.
Invoices, written proposals, or signed agreements may include additional commercial terms specific to a customer engagement.
Privacy and grievance contact
Prajwal, Labhaya AI
Email: labhaya.ai@gmail.com
Phone: 9448719280
Use this contact for privacy requests, corrections, deletions, grievances, and policy questions.