FAQs
Answers before you connect your number.
Short answers about WhatsApp campaigns, setup, pricing, Meta message charges, and opt-ins.
Free for 30 days. No card needed.
Getting started
Fill in your details on the Contact page and our team will reach out on WhatsApp. We connect your number and set up your first collection with you — most shops send their first campaign within a day.
Ask us on WhatsAppA day for most shops. You connect your WhatsApp Business number, add your first collection of products, and send to your opted-in customers. We are with you at every step.
Ask us on WhatsAppNo. If you can use WhatsApp and take photos on your phone, you have everything you need. Our team sets up the connection and walks you through your first campaign.
Ask us on WhatsAppYes. Labhaya is free for 30 days. No plan fee, no card needed. You pay only Meta's message charges, which go directly to Meta.
Ask us on WhatsAppYour WhatsApp number
No. You connect the number your customers already know and trust. Your WhatsApp Business app keeps working on your phone alongside Labhaya.
Ask us on WhatsAppYes. Labhaya sends your carousel campaigns through the WhatsApp Business Platform. Your team can still read and reply to individual conversations from the WhatsApp Business app on your phone.
Ask us on WhatsAppIt is Meta's official API that lets businesses send templated messages at scale through an approved software provider like Labhaya. It is the same underlying system as the WhatsApp Business app, but built for campaign sending and tracking.
Ask us on WhatsAppYes. Labhaya AI is an approved Meta Tech Provider, which means we are authorised to connect businesses to the WhatsApp Business Platform.
Ask us on WhatsAppPricing and billing
Plans start at ₹1,499 per month plus 18% GST. There is also a free 30-day trial with no plan fee. See the Pricing page for all plans.
Ask us on WhatsAppYou pay Meta directly at Meta's current rates. Labhaya does not add any markup. You see the estimated cost before every send.
Ask us on WhatsAppMeta currently charges about ₹0.8631 per delivered marketing message in India. Sending to 100 opted-in customers costs roughly ₹86, plus 18% GST on that charge from Meta.
Ask us on WhatsAppNo. Plan prices are shown plus 18% GST per month. Meta's message charges also carry GST, billed by Meta to you.
Ask us on WhatsAppYes. There is no lock-in. Your WhatsApp number, customer list, and message history stay yours. Nothing is charged unless you choose a paid plan.
Ask us on WhatsAppSending campaigns
You can send product carousels with photos, names and prices; new arrival announcements; back-in-stock alerts; festive and seasonal collections; appointment invitations; and follow-up nudges for customers who showed interest.
Ask us on WhatsAppYes. You choose which customers receive each campaign. You can filter by interest, purchase history, location, or any group you have created.
Ask us on WhatsAppThere is no artificial cap on messages from Labhaya. Meta sets a sending limit based on your account tier and history. Most shops start at 1,000 conversations per day and grow from there.
Ask us on WhatsAppYes. You preview the campaign and see the exact estimated cost before you confirm the send.
Ask us on WhatsAppOpt-ins and consent
Only customers who have opted in to receive messages from your shop. Opt-outs are honoured automatically and those customers are never messaged again.
Ask us on WhatsAppThrough any channel where they agree to hear from your shop: a WhatsApp link on your website, a QR code in your store, a reply to a previous message, or a form at the counter. We help you set this up.
Ask us on WhatsAppThey are removed from your active list immediately and automatically. They will not receive any further campaigns.
Ask us on WhatsAppTracking and follow-ups
When a customer opens a product in your carousel, Labhaya records it. Customers who open the same piece multiple times or ask a question are marked Hot. You see all of this in your dashboard.
Ask us on WhatsAppA follow-up is a second message sent to customers who showed interest in a specific product — for example, those who opened the same kurta set twice. You can send these manually with one tap or set them to fire automatically.
Ask us on WhatsAppYes. Each customer gets an interest score based on what they opened, how many times, and whether they replied. Hot customers are flagged so your team can prioritise them.
Ask us on WhatsAppStill have a question?
Our team replies on WhatsApp, usually within 2 working hours.